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LeanIX Insights

Employee Story – Enrique, Customer Support

Posted by Viola Vester on 14 June 2018

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Who are you and what do you do at LeanIX?

I am Enrique Trejo, I do customer support in the Customer Success team

 

Since when are you here?

March 2018

 

Why do you like LeanIX?

Very dynamic environment, every day there is something new to learn.

 

The best thing about your job is…?

Interact with customers, understand the issues they have and figure out how to solve them.

 

If you are not working, where do you hang out?

At the moment I´m hanging out at the playground very often with my best friend (my son)

 

If you could switch jobs with someone at LeanIX for a day, who would you switch with and why?

Christian Richter (VP Customer Success) – I would like to experience the number of tasks that he is doing; from customer support to onboarding of new customers, recruiting, training people.

 

How does your ideal work day look like?

In customer support, one needs to be very organized in order to avoid losing track of important topics. What I do to organize my day, is keeping up to date my follow up notes. Therefore, every day is ideal for me to keep on working in support.

 

Where is your favorite place at LeanIX?

The Customer Success office with my colleagues.

 

Best thing to bring to TGIF?

Anke´s lasagna

 

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